At big bet, we believe that gaming should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. We are committed to providing every Filipino player with the tools, information, and support needed to stay in control of their gaming activity. This page outlines our responsible gaming principles, the self-management tools available on the platform, and the warning signs that every player should be aware of. Whether you are new to online betting or a seasoned player, understanding responsible gaming is the first step to a healthier, more enjoyable experience. If you ever feel that gaming is becoming a problem, help is always available — and big bet is here to support you every step of the way.
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big bet gives every Filipino player practical tools to manage their gaming activity — all accessible directly from your account settings.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately, while raising it requires a 24-hour cooling-off period to protect you from impulsive decisions. This tool is one of the most effective ways to keep your spending within a budget you are comfortable with. Contact [email protected] if you need help configuring your limits.
If you feel you need a short pause from gaming, you can activate a temporary break of 24 hours, 7 days, or 30 days from your account dashboard. During a break, you will not be able to log in, place bets, or access any gaming features on the platform. All scheduled withdrawals will still be processed normally during your break period. This feature is designed for players who want a quick reset without committing to a full self-exclusion. You can request a break at any time, and it activates instantly once confirmed.
For players who need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. During self-exclusion, your account is fully suspended and you will not receive any promotional communications from big bet. To request self-exclusion, send an email to [email protected] with your registered account details and your preferred exclusion period. We process all self-exclusion requests within one business day. Please be aware that self-exclusion is a serious commitment and cannot be reversed before the chosen period ends.
Losing track of time is one of the most common challenges for online players, especially on mobile. big bet lets you set session time reminders that send you an alert after a chosen period of continuous play — for example, every 30, 60, or 90 minutes. These reminders appear as on-screen notifications and encourage you to take a short break, stretch, and reassess whether you want to continue. Staying aware of how long you have been playing is a simple but powerful habit that supports healthier gaming. You can update your reminder preferences at any time from your account settings.
A loss limit lets you cap the total amount you are willing to lose within a set time period — daily, weekly, or monthly. Once your loss limit is reached, your account will be temporarily restricted from placing further bets until the period resets. This tool is especially useful for players who want to protect themselves from chasing losses, which is one of the most common patterns associated with problem gambling. Like deposit limits, reducing your loss limit takes effect immediately while increases require a waiting period. We strongly encourage all Filipino players to set a loss limit as part of their regular account setup.
Reality checks are periodic pop-up messages that appear during your gaming session to show you how long you have been playing and how much you have wagered or won or lost during that session. These prompts give you a clear, factual snapshot of your activity so you can make an informed decision about whether to continue. You can set reality checks to appear every 15, 30, or 60 minutes depending on your preference. The goal is not to interrupt your enjoyment but to keep you grounded in the facts of your session. Staying informed is the foundation of responsible gaming.
Problem gambling can affect anyone. Knowing the signs helps you — or someone you care about — get support before things escalate.
Gaming becomes a problem when it stops being entertainment and starts interfering with your daily life, relationships, finances, or mental health. The following are common warning signs that you or someone close to you may need support. If you recognise several of these patterns, we strongly encourage you to use the self-management tools available on big bet or reach out to a professional support service.
You are never alone. These organisations provide free, confidential support for Filipinos affected by problem gambling.
The NCMH is the Philippines' primary government institution for mental health services and provides support for individuals experiencing gambling-related problems. Their crisis hotline is available around the clock and connects callers with trained mental health professionals who can provide immediate guidance and referrals. If you or someone you know is struggling with compulsive gambling, reaching out to the NCMH is a strong first step toward recovery. Services are available in Filipino and English, and all consultations are treated with strict confidentiality. You can reach the NCMH Crisis Hotline at 1553 (toll-free within the Philippines).
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. GA meetings are held regularly across Metro Manila and other major cities in the Philippines, and online meetings are also available for those who cannot attend in person. Membership is free and open to anyone who has a desire to stop gambling — no referral or registration is required. The GA twelve-step programme has helped millions of people worldwide achieve lasting recovery from compulsive gambling. Attending even a single meeting can be a life-changing first step.
Our dedicated player support team is available to help you activate any of the responsible gaming tools described on this page, answer questions about your account activity, or simply listen if you are concerned about your gaming habits. You can reach us at [email protected] and we will respond as quickly as possible — typically within one business day. We treat all responsible gaming enquiries with the highest level of sensitivity and confidentiality. If you are unsure which tool is right for your situation, our team can walk you through the options and help you choose the most appropriate course of action. Your wellbeing always comes first at big bet.
big bet strictly prohibits anyone under the age of 21 from registering or playing on our platform, in line with Philippine gaming regulations. We use identity verification procedures during registration to confirm the age of all new players, and we reserve the right to request additional documentation at any time. If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gaming websites. Parents and guardians should also have open conversations with young people about the risks associated with gambling. If you suspect that a minor has accessed our platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.
Responsible gaming starts with awareness. Use the tools available on big bet, set your limits before you play, and remember that gaming is meant to be fun. If you have questions, our team is always ready to help.