big bet Privacy Policy – Your Data, Handled with Care

1. Information We Collect

When you register for a big bet account, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also collect a copy of a valid government-issued ID and a selfie or proof-of-identity document as required by Philippine regulations. When you make deposits or withdrawals, we collect transaction details including payment method information, amounts, and timestamps. We also automatically collect technical data such as your IP address, device type, browser version, and session activity logs when you use the platform. This technical data helps us maintain platform security, detect fraud, and improve the overall experience for Filipino players.

2. How We Use Your Information

We use your personal data to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity and age in compliance with Philippine gaming regulations, and provide customer support when you need it. Your data also helps us detect and prevent fraud, money laundering, and other prohibited activities on the platform. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of. Where you have given separate consent, we may also send you promotional messages about new features, games, or offers available on big bet. You can withdraw marketing consent at any time by contacting [email protected].

3. Who We Share Your Data With

big bet does not sell your personal information to third parties. We may share your data with trusted service providers who help us operate the platform, including payment processors, identity verification providers, and cloud infrastructure partners — all of whom are bound by strict data protection obligations. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, and you will be notified of any such changein advance. We will never share your data with unrelated third parties for their own marketing purposes without your explicit consent.

4. How We Protect Your Data

big bet uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form. We restrict access to personal data to authorised personnel only, and all staff who handle player data are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to keep our systems up to date against emerging threats. While we take every reasonable precaution, no online platform can guarantee absolute security — if you suspect any unauthorised access to your account, please contact us immediately at [email protected] so we can take prompt action.

5. How Long We Keep Your Data

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable in the Philippines. After the required retention period has passed, your data will be securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will process your request promptly, but please be aware that certain data must be retained for the legally mandated period regardless of your request. You may contact [email protected] for more information about our specific retention schedules.

6. Your Rights as a Filipino Player

Under applicable Philippine data privacy law, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and in certain circumstances request the deletion of your data. You also have the right to object to or restrict certain types of processing, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please send a written request to [email protected] with your registered account details so we can verify your identity before processing the request. We aim to respond to all data rights requests within 30 days. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

7. Cookies and Tracking Technologies

big bet uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how Filipino players use the platform so we can improve it. Essential cookies are necessary for the platform to function and cannot be disabled. Analytics cookies help us understand which features are most popular and where players encounter difficulties, allowing us to make targeted improvements. We do not use cookies to serve third-party advertising or to track your activity on other websites. You can manage cookie preferences through your browser settings, but disabling essential cookies may affect your ability to use certain features of the platform. By continuing to use bigbet.run, you consent to our use of cookies as described in this policy.